General Information

General Information:
  • Are you moving? You must notify the office and schedule an appointment before you move. If you move without notice the account will remain in your name!
  • If your bill shows an estimated reading, please contact the Water Department office.
  • A charge of $20 will be assessed to your account for any check returned for insufficient funds.
  • A 10% penalty will be assessed if payment is not in our office by the due date.
Utility Billing FAQ's:
Is there a minimum water and sewer charge?
Yes. The minimum for water and sewer is based on usage consumption up to 700 cubic feet.

What is a typical water usage bill?
There is no typical water bill. The usage depends on the number of people in the home and how they use the water.

Can I get a sewer credit for my in-ground irrigation system only?
Yes.  You can purchase a 2nd meter for your irrigation system only.  This usage will not be charged sewer charges. Contact the Water Department for current pricing.
Hydrant Tampering:
If you see anyone other than a city employee or a police or fire department member operating or tampering with a fire hydrant or if you have any doubt that someone is claiming to represent the City of Aurora, please call the Water Department at 330-995-9109 or the Police Department Dispatch at 330-562-8181.