What are the limitations of CodeRED?

As with any single warning system, there are limitations. While CodeRED utilizes state of the art technology, phone switches still have a finite capacity. In order to prevent a massive surge of calls exceeding switch capacity it is necessary to limit the number of concurrent calls the phone system is able to make. This in turn means that not everyone will be called at the same time. Especially on larger notifications, it may take some time to reach everyone. In addition, just because a phone call is made…it doesn’t mean that someone answers.

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1. How does CodeRED work?
2. What is CodeRED and why is it important?
3. Does the CodeRED system have my phone number already?
4. What if my home phone number is unlisted?
5. Do I have to pay for this service?
6. Will I receive nuisance calls?
7. I have an answering machine...If I'm not home, will CodeRED leave a message?
8. I am hearing impaired and I have a TTY/TDD device....Will I still be able to receive emergency notifications?
9. I don't have a landline telephone. Can I still receive CodeRED emergency notifications?
10. Does CodeRED send out emergency text messages?
11. I don’t live in Aurora, can I sign up to receive emergency notifications for incidents happening in that area?
12. Can I “watch” more than one address?
13. Will registering my cellular phone replace or “overwrite” my landline home phone?
14. I changed my cell phone number. Can I update my information?
15. I don’t want to receive CodeRED emergency notifications on my cell phone anymore… Can I cancel my registration?
16. How will I know if my cell phone is properly registered in the system?
17. What if I don’t receive the verification email?
18. What is the purpose of the map on the right-hand side of the Self Registration Portal screen?
19. What if my address is not reflected accurately on the map? Can I fix this?
20. What if I forget my password?
21. What are the limitations of CodeRED?
22. Is this the only emergency warning tool that the City of Aurora uses?